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Your order will be packaged discreetly for your privacy and protection. Included in the package you will receive your product, your receipt, and information about product usage.
We ship your order in a plain brown or white box, to ensure your privacy. There is no mention of the contents on the package, so no one but you knows what you've ordered. This discreet packaging is just one more way in which Podium strives to take care of its valuable customers.
All orders will be sent through International Signed for Air Mail (Certified Mail) within 12-24 hours. Once your order has been shipped, we will send you an email to notify you that your product has left our facility.
From this point your product is only 5-21 days from arriving at your home or office. Please save this email (shipping receipt) and in the unlikely event your order does not arrive within 21 days, reply to the email and our customer service department will rectify the situation.
We follow the procedures above in order to give our customers the best of all buying experiences, and to get the product in your hands as quickly as possible. Not only do customers love our products, but they also tell us they greatly appreciate the efforts we take to get the product in their hands as quickly and discreetly as is possible. Happy customers result in a good business, and we do all we can to keep our customers happy.
The incidence due to breaking, manufacturing defects or errors by Podium Cosmetics, will be replaced at no cost. In case of customer error, this should pay transport costs for the return of the product (Transport round trip).
Podium Cosmetics guarantees money refund if the customer is not satisfied with his purchase, provided that the products have not been opened or manipulated. The devolution, change, refund or claim will not be accepted past 7 days from reception of the product.
You need to send us your complaints by e-mail using our contact form, indicating the number of the order or certificate number mail from the post, address and your telephone number (do not forget to add the prefix corresponding your country or province), description of damage suffered in the product, and the conditions under which lies the packaging.
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